Strategic Plan & Management Review:
In 2001 Thermal Solutions International embarked on the process of developing and implementing a comprehensive plan which included an emphasis on our Quality Management System. This plan is continuously evaluated and adjusted to ensure TSI’s objectives are achieved. In addition, our other locations also conduct Management Reviews of their site at prescribed intervals.
- Quality Manual:
As an independent business, we make business decisions that are mutually beneficial and intended to sustain a lasting relationship with our customers. Additionally, we support a lean management structure to ensure that we are able to provide an unprecedented level of responsiveness to our customers. Our responsiveness ensures that our customers are able to make timely business decisions in a competitive business environment.
- Document Control:
Quality Management System policies and procedures are maintained under strict document control. Procedures include administration, material handling, manufacturing, packaging and equipment maintenance/operation.
Thermal Solutions International sites have established training programs that include core and job specific requirements. Core training can include quality system, safety and development topics. In addition to job training, each position has a written job description that describes the necessary educational and experience qualifications to adequately perform the required tasks.
- Corrective and Preventative Action:
Thermal Solutions International has established a Corrective and Preventative Action procedure to identify areas for improvement to current products and processes and to implement actions that will prevent issues from reoccurring or happening at all.
- Customer Complaints:
All customer complaints are communicated to the appropriate departments for review and investigated if necessary. These departments have procedures that define how the complaint is investigated and, when acceptable, the corrective actions implemented. In the event of a material recall or post run quality issue, affected customers will be identified and contacted.
Our suppliers’ materials & services can be qualified using a combination of criteria such as assessment questionnaires, on-site audits, historical performance (quality, on-time delivery) and/or third party accreditation. A supplier may become “rejected” after non-compliance with the Thermal Solutions International expectations. New and alternate suppliers are qualified as necessary to maintain product supply, quality and competitiveness
Documentation exists for providing appropriate instructions for producing and testing final product. If changes occur to the manufacturing or testing process is warranted the work instruction document(s) will reflect the procedural change and approval.
Critical equipment, defined as equipment where monitoring and output are controlled and recorded, is maintained in a calibration and testing program. Documented procedures exist for equipment operation, calibration and maintenance, and can also include how equipment is cleaned. Equipment and usage records are maintained and available.
- Quality Records:
Appropriate quality records for a product’s lifecycle with Thermal Solutions International are maintained and available. Quality records can include: customer inquiries including orders and complaints, raw material information, in-process manufacturing data, packaging, final quality analysis, training and equipment. A product and batch numbering system is employed to allow for traceability throughout the entire process.
When a product is determined to be nonconforming to specifications, the product is “flagged” in our electronic systems and may also be physically labeled and/or segregated to reflect the “blocked” status so as to prevent shipment. Procedures exist to describe this process.
- Incoming Materials:
Materials received from our suppliers pass through a physical quality and review process. These materials will be placed into a “hold” status until the review is complete.
Research and Development, Manufacturing, Quality Control, Quality Assurance and Product Management/Marketing functions are all involved with establishing product specifications. Customer and regulatory requirements, market demand, and process capability are considered in specification development.
- Accessibility and Control:
The majority of our general products specifications are available to our customers and employees. A product specification is considered a controlled document, in either an electronic format and/or in hard copy, and is handled as such, with revision control, approval and issuance. Any special customer specification(s) are maintained as confidential. Confidential specifications are disclosed only to personnel who are authorized access as part of their job function.
- Product Information Sheets:
Certain products include a product information sheet, which provides general product information or specific product usage instructions.
- Packaging Label:
Product information provided on the roll or pallet label include (but not limited to):
- Customer name
- Customer item number
- TSI item number
- Packaging information
- Quality control numbers
- Barcode information
Samples are retained for each run of product produced by Thermal Solutions International. Sample quantity availability will vary depending upon the product. Inquire on availability for specific products.